FAQ's

Frequently Asked Questions

1. Do I need a doctor’s referral for Physiotherapy?

No, you do not need a referral from a doctor to attend physiotherapy. However, a doctor’s referral is occasionally required for reimbursement through you extended health care benefits. These situations are rare, but occasionally occur. Please feel free to give us a call if you are unsure if you need a doctor’s referral.

2. Do you direct bill?

Yes, we have the ability to direct bill most extended health care providers. Amounts and spending limits vary from plan to plan. If you are unsure of the limits on your plan, please contact your extended health care provider for plan details.

We direct bill the following providers:
Alberta Blue Cross, Sun life, Green Shield, Great-West life, Manulife and many others.

If you have been injured in a car accident or at work, we have the ability to bill directly. If you have any questions about direct billing, please contact any of our clinics.

3. How long is a visit?

This can vary depending on your injury. On average the initial assessment with treatment is approximately 1 hour. Follow up visits are approximately 45 minutes. Again, this can depend on the type and severity of your injury.

4. What should I expect on my first visit?

You will be met with a smile by our courteous front desk staff. You will need to complete some paper work. The forms are available on our website. They can be completed at home prior to coming to the clinic.

You will be assessed by a physiotherapist. Wear loose fitting clothing or bring shorts, T shirt or athletic wear to allow the therapist access to the injured area. We provide treatment gowns, shorts and T shirts if you forget.

5. How many treatments will I need?

This varies depending on your injury. Your physiotherapist will establish a treatment with you. This will include an estimate on frequency and number of visits required.

6. What will treatment involve?

Treatment will vary depending on your injury. Generally, treatment will involve manual therapy, exercise/stretching and modalities for pain relief. Acupuncture and dry needling may also be used if required.

7. Will treatment be painful?

You may feel some soreness after assessment and treatment. This is often due to injured structures being stiff and sore related to the injury. Your therapist will need to move these stiff and sore areas in order to get an accurate diagnosis.
Your therapist will work with you to minimize soreness. The good news is that pain and soreness will subside as treatment progresses.

8. How do I book an appointment?

You can call any of our clinics directly. Our courteous staff will be happy to assist you with booking your visits. You can also book online through our website.

Contact us for more information

State-of-the-Art Clinics and Equipment

All of our clinics carry state-of-the art equipment that allows us to assess, test and treat your injury or condition accurately.

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